Cat Lovers Cupid Privacy Policy
This Privacy Policy Effective September 2024
Do you live in the U.S. State-of-California?
Review our California Privacy Statement, which supplements this Privacy Policy.
Residents of U.S. States-of-Washington, and Nevada, please see our Consumer Health Data Privacy Policy, which supplements this Privacy Policy.
Our Privacy Policy describes how we collect, store, or use the information that we collect through the different services, or pages, available on this site.
It is important that you understand what information we collect, and how we use it, since access to this site implies acceptance of our Privacy Policy.
1. Who We Are
If you live in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, the company responsible for your data (the “data controller”) is:
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America
If you live in Japan, the company responsible for your data is:
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America
If you live outside the EEA, the United Kingdom, Switzerland, and Japan, the company responsible for your data is:
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America
2. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events, and other services we operate under the Cat Lovers Cupid brand.
Whether you are searching for your soulmate, joining us at one of our events, or using any of our other awesome services, this Policy has got you covered.
For simplicity, we just refer to all of these as our “service” in this Privacy Policy.
If for some reason, one of our services requires its own separate privacy policy, then that policy will be made available to you and that policy — not this Privacy Policy — will apply.
3. Data We Collect
It goes without saying, we can not assist you develop meaningful connections without you providing some information about yourself, like basic profile details, and the types of people you would like to meet.
Using our service also generates some information, such as when you logged in, and how you used the service.
We may also collect data from third parties, like when you access the service through an account you have on another platform (e.g., Facebook, Google or Apple), or when you upload information from your account on another platform to complete your profile.
If you are interested in all the details, be sure to check out the table below.
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Data You Give Us |
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Categories |
Description |
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Account Data |
When you create an account, you give us basic information for your account to be set up such as your phone number, email address, and date-of-birth. |
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Profile Data |
When you complete your profile, you share additional details about you, such as your gender, interests, preferences, approximate location, etc. Some of this data may be considered sensitive, or special, in certain countries, such as details about sexual orientation, sexual life, health, or political beliefs. If you choose to provide this data, you consent to us using it as laid out in this Privacy Policy. |
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Content |
When you use our service, you may post photos, videos, audio, text, and other types of content, such as your chats with other members. |
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Purchase Data |
When you make a purchase, we keep the details of the transaction (e.g., what you purchased, the date of the transaction, and the price). The exact data depends on the payment method you choose. When you pay directly with us (rather than through a platform such as iOS or Android), you provide your debit, or credit, card number, or other financial info. |
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Marketing, Survey and Research Data |
We sometimes run (i) surveys, focus groups, or market studies for research purposes, and (ii) promotions, events, or contests for marketing purposes. When you choose to participate, you give us information to process your entry, and participation, as well as your responses to our questions and your feedback. |
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Third-Party Data |
When you choose to share with us information about other people (for example, if you use the contact details of someone you know for a given feature, or if you submit a query, or report involving a member), we process this data on your behalf to complete your request. For more information on the Friends of Friends feature, see here, and you can learn more about how Cat Lovers Cupid processes the information of non-members here. |
|
Customer Support Data |
When you contact us, you provide us with information that may be necessary to help address your inquiry. Other people may also submit queries, or reports, involving you. Finally, our moderation tools, and teams, can collect additional data as part of their investigations. If you were banned from another Cat Lovers Cupid service, your data may be shared with us to allow us to take necessary actions, including closing your account, or preventing you from creating an account on our service. Where legally allowed, we can also receive information about suspected, or convicted, bad actors from third parties as part of our efforts to ensure our members’ safety and security. |
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Social Media Data |
You may decide to share data with us through your accounts on other platforms (e.g., Facebook, Instagram, Spotify, Apple), for instance if you decide to create, and log into, your account via these platforms, or if you decide to upload data such as photos, or playlists, onto our service from these platforms. |
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Data Generated or Automatically Collected |
|
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Categories |
Description |
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Usage Data |
Using the service generates data about your activity, including how you use it (e.g., when you logged in, features you have been using, actions taken, information shown to you, referring webpages, ads you interacted with), and how you interact with others (e.g., searching, matching, communicating). We may also receive data related to interactions you had with our ads on third party’s websites, or apps. |
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Technical Data |
Using the service involves the collection of data from, and about, the device(s) you use to access our service, including hardware, and software, information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies, or other technologies, that may uniquely identify a device, or browser. For more information about cookies, see our Cookie Policy. |
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Other Data We Collect With Your Permission/Consent |
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Categories |
Description |
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Geolocation Data |
If you give us permission, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you. |
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Face Geometry Data |
You may choose to participate in certain of our features like Photo Verification, or Photo and ID Verification, that involve the collection of face geometry data, which may be considered biometric data in some jurisdictions. |
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ID Data |
You may provide us with a copy of your government-issued ID to help us check that you are who you say you are. |
4. Why and How We Use Your Data
The main reason we process your data is to provide our service to you and improve it over time.
That reason includes connecting you with members who might make your heart skip-a-beat, personalizing your experience, and just helping you make the most of our service.
We also process your data to keep you, and all of our members, safe and secure while using our service.
We take this responsibility very seriously and we are always working to improve our systems, and processes, to help protect you.
And yes, we process your data to show relevant ads – you can control this in your settings.
Read on for a more detailed explanation.
For information on how we process personal data through “profiling,” and “automated decision-making,” please see our FAQs.
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Purposes for Processing Your Data |
Grounds for Processing Your Data |
Categories of Data Processed (Those are described in Section 3 of this Policy) |
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To enable You To Use Our Service, Including: Creating, and maintaining, your account, and profile, on our service Operating, and maintaining, the various features on our service Recommending other members to you and recommending you to them Organizing sweepstakes and contests Responding to your requests and questions Monitoring the well functioning of our service, and troubleshooting, and fixing issues as needed Processing your applications to join one of our premiere/VIP services |
Performance of our contract with you. Your consent (where sensitive data or other type of data that requires consent is processed). |
Account Data Profile Data Content Purchase Data Marketing, Survey, and Research Data Third Party Data Member Support Data Social Media Data Usage Data Technical Data Geolocation Data Face Geometry Data |
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To Enable Your Purchases On Our Service, Including: Processing payments Offering discounts, and promotions, customizing prices |
Performance of our contract with you. |
Account Data Profile Data Technical Data Purchase Data Usage Data |
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To Operate Advertising and Marketing Campaigns, Including: Performing, and measuring the effectiveness of, advertising campaigns run on our service Performing, and measuring the effectiveness of, marketing campaigns promoting our own service on third-party platforms Communicating with you about products, and services, we believe may interest you |
Consent (where required under applicable law) and otherwise our legitimate interest. It is in our legitimate interest to promote our service, and to show ads, to our members which are tailored to their interests, as a way to improve their experience and help fund the parts of our service which are free. |
Account Data Profile Data Usage Data Marketing, Survey and Research Data Technical Data |
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To Improve Our Service and Create New Features and Services, Including: Running focus groups, market studies, and surveys Analyzing how our service is used Reviewing interactions with customer care teams to improve service quality Developing, and improving, new features, and services, including through machine learning, and other technologies, and testing them out Conducting research and publishing research papers |
Performance of our contract with you. Our legitimate interest: It is in our legitimate interest to improve our service over time. Consent where required under applicable law (e.g., we may process data deemed sensitive or special in certain countries to help make sure that the various communities using our service are being treated fairly and equitably and that our service remains diverse and inclusive). |
Account Data Profile Data Content Purchase Data Marketing, Survey and Research Data Third Party Data Customer Support Data Social Media Data Usage Data Technical Data |
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To Keep You, and Other Members, Safe On Our Service, and Across Cat Lovers Cupid, Including: Preventing, detecting, and fighting against violations of our Terms and Conditions-of-Use fraud, and other illegal, or unauthorized activities Developing, and improving, tools to prevent, detect, and fight against violations of our Terms, fraud, and other illegal, or unauthorized activities Preventing recurrences, notably by preventing individuals who violate our Terms from creating a new account Letting individuals who submit a report know what we have done about it Verifying your identity Securing payments, and fighting against financial fraud For more information on safety, integrity and security generally, visit our Safety Suggestions and Community Guidelines. |
Performance of our contract with you. Our legitimate interest: It is in our legitimate interest and that of our members to keep them safe. Protection of your vital interests and that of other members. Compliance with legal obligations that apply to us such as taking down illicit content. Your consent (where sensitive data or other type of data that requires consent is processed). |
Account Data Profile Data Content Purchase Data Third Party Data Customer Support Data Usage Data Technical Data Face Geometry Data ID Data |
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To Comply with Applicable Law, Establish, Exercise and Defend Legal Claims and Rights, Including: Preserving data to comply – and evidence compliance – with applicable law Supporting investigations, and defending potential or ongoing litigation, regulatory action, or dispute Responding to lawful requests from law enforcement, courts, regulators, and other third parties Reporting illegal, or infringing, content to law enforcement, government, or other authorities Establishing, exercising, or defending ongoing, or threatened, claims Sharing data with law enforcement, or partners, to combat abusive, or illegal, behavior |
Our legitimate interest: It is in our legitimate interest to comply with applicable law, and protect ourselves, our members, and others, including as part of investigations, legal proceedings and other disputes. Protection of your vital interests and that of other members. Compliance with legal obligations applying to us such as responding to law enforcement requests for information. |
The categories of data shared will vary based on the specific circumstances surrounding each obligation, compelling interest, or dispute |
5. How We Share Data
Since our goal is to help you make meaningful connections, some of your information is of course visible to other members on the service.
We also share data with service providers, and partners, who assist us in operating the service, with other Cat Lovers Cupid affiliate companies for the reasons laid out below and, in some cases, for legal, and related, reasons.
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Recipients |
Reasons for Sharing |
Categories of Personal Data |
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Other Members |
You share data with other members when you voluntarily disclose information on the service for others to see (e.g., your public profile). If someone submits a report involving you, (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as-a-result of their report. The same applies if you submit a report involving another member. |
Profile Data Content Social Media Data Third Party Data Customer Support Data |
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Service Providers/Partners |
We share data with vendors, and partners, who help us operate, promote, and improve, our service. They provide us services such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, legal support, and security operations. |
Depending on the service provided by the vendor or partner, it may include: Account Data Profile Data Content Purchase Data Marketing, Survey and Research Data Third Party Data Customer Support Data Social Media Data Usage Data Technical Data Geolocation Data Face Geometry Data ID Data |
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Advertising Partners |
We may publish ads about third-party advertisers’ products, and services, on our service, and publish ads promoting our own service on third-party sites, and apps. To help improve the relevance of these ads, we provide certain info about you to third parties, including advertising partners, or allow them to collect such data from our services (such as via cookies, SDKs, or similar technologies). Some of our advertising partners enable us to transform your email address, advertising identifiers, or phone number into an identifier that can not be used to identify you personally, and then use that unique identifier to either exclude you from our marketing campaigns, or to target our ads at an audience that is similar to you in terms of background, interests, or app usage. |
Account Data Profile Data Usage Data Technical Data |
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Affiliates |
We may share data with affiliates, or receive data from them, for the purposes laid out in Section 6 of this policy. |
The categories of data will vary based on the reason for sharing, but it may include:. Account Data Profile Data Content Purchase Data Marketing, Survey and Research Data Third Party Data Customer Support Data Social Media Data Usage Data Technical Data Geolocation Data Face Geometry Data ID Data |
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Law Enforcement Authorities |
We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena, or search warrant, government / law enforcement investigation, or other legal requirements; (ii) assist in the prevention, or detection, of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims. |
The categories of data shared will vary depending on the specific circumstances surrounding the request, but it often can include: Account data Profile Data Content Purchase Data Customer Support Data Third Party Data Social Media Data Usage Data Technical Data Geolocation Data ID Data |
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In-The-Context of Merger and Acquisition, with Our Affiliates or New Owner(s) |
We may transfer your data if we are involved, whether in whole, or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control. |
The categories of data shared will vary based on the type of corporate transaction. It may include the entire organization data or only a specific subset such as Purchase Data. |
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When the Profile Sharing Functionality is Used |
You may choose to share other members’ profiles, and they may share yours, with people outside of our service, using the sharing functionality. |
Profile Data Content |
6. How Cat Lovers Cupid Companies and Affiliates Work Together
We may share data about you with our Affiliates, and they may share data about you with us, for the reasons laid out below:
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To make all Cat Lover Cupid platforms safer, for instance by making sure that when a bad actor is found, on one Cat Lovers Cupid platform (for instance ours), they can be banned from all.
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To assist each other in data processing operations, as service providers. This assistance may include processing operations, such as data hosting, and maintenance, customer care, marketing, and targeted advertising, analytics, finance, and accounting, legal support, payment processing, service improvement, data security, and fighting against spam, abuse, fraud, and other wrongdoings.
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To improve your chances at building significant connections with others, we may make you visible on other Cat Lovers Cupid services, or allow you to benefit, from cross-platform functionalities. We will of course comply with applicable law and, where relevant, notify you of any such opportunity, and allow you to agree, or to refuse.
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Where, and as allowed under applicable law, to better understand how people use Cat Lovers Cupid’s services overall, to personalize your experience across Cat Lovers Cupid services and to enhance marketing and advertising campaigns.
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For other legitimate business purposes including corporate/ consolidated audit, analysis, and reporting.
Learn more about how Cat Lovers Cupid companies, and affiliates, work together.
7. Cross-Border Data Transfers
Because we operate a global service, the sharing of your data laid out in Section 5 involves cross-border data transfers to the United States of America, and other countries, that may have different laws about data processing.
When we transfer personal data outside of the EEA, the United Kingdom, Switzerland, or other countries, whose data protection laws have been deemed adequate by the European Commission, or other competent governmental bodies, we typically rely on what are called Standard Contract Clauses.
These Standard Contractual Clauses are commitments between companies transferring personal data, binding them to protect the privacy, and security, of your data.
Contact us for a copy.
8. Your Rights
We want you to be in control of your data, so we want to remind you of the following rights, options, and tools available to you.
Depending on where you live, you may not have the same rights or they may be named differently.
If you have any questions on your rights, and how to exercise them, please contact us here.
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Your Rights |
How to Exercise Your Rights |
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Access, Portability, or To Know Right to be informed of the personal data we process about you and/or ask for a copy of it |
You can access and review some data directly by logging into your account. You can also retrieve a copy of your data by following the process explained here. |
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Rectification or Correction Right to amend, or update, your personal data where it’s inaccurate, or incomplete |
You can update your data directly within the service by simply updating your profile. If you wish to rectify other data, please contact us here . |
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Deletion or Erasure Right to delete personal data |
You can delete some of the data you provided us directly within the service. You can also close your account as explained here and we’ll delete your data as laid out in this Privacy Policy. In any event, you can always contact us here. |
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Objection (Opt-out) or Restriction Right to object to us processing personal data, or to request that we temporarily, or permanently, stop processing personal data |
You can directly opt-out from certain of your personal data processing in your account settings. Otherwise you can contact us here should you wish to object to, or restrict, a data processing we have listed throughout this Privacy Policy. |
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Consent Withdrawal |
You can directly withdraw consent you have given us either by updating your account setting, or removing, Device Permissions you have agreed to in your device settings (e.g., access to specific types of device data such as phone contacts, pictures, advertising identifiers and location services, or consent to receive push notifications). When you withdraw consent, certain services may lose functionality. You can always contact us here for more information. |
For your protection and the protection of all of our members, we may ask you for information to verify your identity, or authority to act on behalf of a member, before we can address the above requests.
We may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets, or intellectual property, or the privacy, or other rights of someone else.
If you wish to receive information relating to another member, such as a copy of any messages you received from them, the other member will have to make a request themselves.
If you are a resident of the U.S. States-of- Texas, Oregon, Montana, Virginia, Colorado, or Connecticut, United States of America, if we deny your privacy request, you may be able to appeal by contacting us, and explicitly referencing “Privacy Request Appeal.”
If you have concerns about the result of your appeal, you may contact the attorney general for your state.
In certain countries, including in the European Economic Area, and the United Kingdom, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data.
You can find information about your data protection regulator in the European Economic Area here, and in the United Kingdom here.
The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work, or where an alleged infringement took place.
9. How Long We Retain Your Data
We want the connections you make through our service to last forever, but we keep your personal data only as long as necessary for legitimate business reasons (as laid out in Section 4), and as permitted by applicable law.
If you decide to stop using our service, you can close your account, and your profile will no longer be visible to other members.
Note that we will close your account automatically if you are inactive for two years.
Following account closure, we delete your data as laid out below:
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To protect the safety, and security, of our members, we implement a safety retention window of three (3) months following account closure, or one (1) year following an account ban. During this period, we keep your data to investigate unlawful, or harmful conducts. The retention of data during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.
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We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for ten (10) years to comply with tax and accounting legal requirements, credit/debit card information for the duration the user may challenge the transaction, and “traffic data”/ logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five (5) years to comply, and evidence, our compliance with applicable law.
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We maintain limited data on the basis of our legitimate interest: we keep customer care exchanges with you for six (6 )years from the date of the communication, customer care records, and supporting data, as well as imprecise location of download/purchase, for five (5) years in support of our safety efforts, to support our Member Support decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts, and membership subscriptions, which we delete three years after the closure of your last account to ensure proper, and accurate, financial forecasting and reporting, profile data for one (1) year in anticipation of potential litigation, for the establishment, exercise, or defense, of legal claims, and data necessary to prevent members who were banned from opening a new account for as long as necessary to ensure the safety, and vital interests, of our members.
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Finally, we maintain data on the basis of our legitimate interest where there is an outstanding, or potential issue, claim, or dispute, requiring us to keep data in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.
Where, and as legally permitted, we may maintain and use data that, by itself, cannot identify, or be attributed, specifically to you for the purposes described in this Privacy Policy, including to improve our service, and create new features, technologies and services and keep Cat Lovers Cupid services safe.
10. Children/Minor Privacy
Our service is restricted to individuals who are eighteen (18) years of age or older.
We do not permit individuals under the age of eighteen (18) on our platform.
If you suspect that a member is under the age of eighteen (18), please use the reporting mechanism available on the service.
11. Privacy Policy Changes
This policy may change over time.
Cat Lovers Cupid researches ways to help you build meaningful connections, and strive to make sure explanations of our data practices remain up-to-date.
We MAY notify you before material changes take effect so that you have time to review the changes.
However, it is your obligation to review our Privacy Policy on a consistent basis.
12. How to Contact Us
If you have questions about this Privacy Policy, you have different options below:
If you live in the European Economic Area, the United Kingdom, or Switzerland:
Online: here
By certified post:
Compliance Support
Cat Lovers Cupid
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America
For more information on how to contact the data protection officer, please click here
If you live in Japan:
Online: here
By certified post:
Compliance Support
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America
If you live outside the European Economic Area, the United Kingdom, Switzerland, and Japan:
Online: here
By certified post:
Compliance Support
Cat Lovers Cupid
13611 South Dixie Highway, 540,
Palmetto Bay, Florida 33176
United States of America