Cat Lovers Cupid Safety and Personal Security Policy
This Safety and Personal Security Policy Effective September 2024
Our Commitment
We take the safety, personal security, and well-being of our users very seriously.
We take pride in connecting our users of cat loving people every day.
While a relatively small percentage of these matches have led to users falling victim to criminal activity, we firmly believe any incident of misconduct, or criminal behavior, is one too many.
We are continuously exploring new updates, partnerships, and technologies to enhance, and inform, our safety efforts while fostering a respectful environment for meeting new people and highlighting business.
Information about our safety tools and practices can be found below.
Our goal remains the same: a safe, and positive, experience for users on our platform.
Our Safety Tools
We may utilize a network of industry-leading automated, and manual moderation, and review tools, systems, and processes – and invest significant resources – to prevent, monitor, and remove inappropriate behavior (impersonation, harassment, and more) from our platform/app.
These tools may include automatic scans of profiles for red-flag language, and images; manual reviews of suspicious profiles, activity, and user generated reports; shadow-banning suspicious accounts; as well as blocking of email addresses, phone numbers, IP addresses, and other identifiers associated with bad actors.
We have a zero-tolerance policy on harassment and encourage our community to report any instance of misconduct and/or anyone who violates our Global Community Guidelines, or Conditions and Terms-of-Use, via the self-reporting tool featured on all Cat Lovers Cupid platforms, or by contacting our Member Support online.
In-the-event that we receive such a report, our dedicated Compliance Support team takes appropriate measures, which may include removing the content, banning the user, or notifying the appropriate law enforcement resources.
We are constantly evaluating, and refining, our processes, and will always work with law enforcement, where possible, to protect our users.
Response to Reports of Assault and Battery
Cat Lovers Cupid users may report instances of abuse, or assault and battery, in-app, or online.
We strongly encourage any user who believes they have been a victim of a crime to report it to law enforcement.
Our team works to promptly investigate reported crimes, assess, and take appropriate action, and fully cooperates with law enforcement in any investigation.
When a user reports an assault and/or battery to Cat Lovers Cupid, we attempt to identify the alleged perpetrator and block the associated account.
The incident is then reported to Cat Lovers Cupid’s centralized safety repository and checked across our various brands, affiliates, etc. to check if the user has other accounts on other platforms.
If any are found, they are blocked as well.
Fraud
We take the issue of fraud very seriously at Cat Lovers Cupid.
We have a zero-tolerance policy on predatory behavior of any kind.
We may utilizes a network of industry leading technology that scans for fraud, and reviews each, and every member, profile for red flag language, and may conduct manual reviews of suspicious profiles, activity, and user generated reports.
Ultimately, no one, whether they met on Cat Lovers Cupid, or not, should ever send money to someone they have not met in person.
In addition, we encourage our members to report any individual who has requested financial information via our platform.
Those two steps will greatly assist in stopping almost every scam in its tracks and help protect the next potential victim.
Data Privacy and Platform Security
Our users’ privacy is a top priority at Cat Lovers Cupid, and we attempt to work diligently to ensure that we go above, and beyond, applicable privacy laws and industry standards.
We know that your time on the platform, and app, is a private matter and have strict policies, and technical systems, in place, which may include encryption for user photos and messages, and tools that restrict employee access to user communications, and other user data.
When it comes to Cat Lovers Cupid users’ data, our sole mandate is keeping our users safe, and their data private.
The most up-to-date information on our data practices is always available to the general public through our Privacy Policy.
Additionally, we are constantly improving our defenses in the battle against those with malicious intent.
However, we do not discuss any specific security tools we may/may not use, or enhancements we may implement, to best protect our users, and avoid tipping off any would-be offenders.
Additional Policies and Information
Our fundamental purpose is to introduce our community of users to shared cat loving new people. And is important to remember that there are Global Community Guidelines that our users must abide by to help make Cat Lovers Cupid the global leader for meeting cat loving new people.
We encourage our users to report any instance of bad behavior on, or off, our platform.
Reporting a user for inappropriate conduct is straightforward and easy to do.
Users can also report another user by submitting a help request online.
Below are more details about some of our policies that we have implemented to keep Cat Lovers Cupid safer.
Dedication to Inclusion
No matter your gender identity, sexual orientation, ethnicity, or background, Cat Lovers Cupid welcomes you.
We strive to make Cat Lovers Cupid the most inclusive platform for meeting new cat loving people.
Harassment
We have a zero-tolerance policy for harassment on our platform.
We encourage all users to report any unacceptable behavior so that the community team can investigate and take appropriate action.
Underage Usage
Cat Lovers Cupid is for users EIGHTTEEN PLUS (18+), and we work hard to vigilantly maintain an adults only community.
We may utilize a network of industry-leading automated, and manual moderation, and review tools, systems and processes – and may invest significant resources – to prevent, and remove, minors from our platform/app.
These tools may include automatic scans of profiles for red-flag language and images, manual reviews of suspicious profiles, activity, and user generated reports, as well as blocking email addresses, phone numbers, and other identifiers associated with underage users trying to circumvent these restrictions.
We also depend on our users to report any profiles that may depict a minor, so that we can investigate and remove, accordingly.
We do not want, and cannot, cater to minors on Cat Lovers Cupid.
NO EXCEPTIONS.
Solicitation/Prostitution
Solicitation of any kind – whether attempting to buy or sell – is against our Conditions and Terms-of-Use.
If a user encounters a profile violating our terms, we encourage them to report via the self-reporting tool featured on all Cat Lovers Cupid online.
Making such a report allows us to take appropriate measures, which may include removing the profile, or banning the user.
Illegal Substances
Profiles (or Cat Lovers Cupid users) promoting illegal substances violate our Conditions and Terms-of-Use and we have a system in place to remove these profiles from the platform/app.
If a user encounters a profile violating our terms, we encourage them to report it in within the platform.
Resources for Support, Advice, or Assistance
In case of emergency, call 911 (U.S. or Canada) or your local law enforcement agency.
Rape, Abuse, and Incest National Network (RAINN) Hotline
1-800-656-HOPE (4673) I www.RAINN.org
Planned Parenthood
1-800-230-7526 I www.PlannedParenthood.org
National Domestic Violence Hotline
1-800-799-SAFE (7233) or 1-800-787-3224 I www.TheHotLine.org
National Human Trafficking Hotline
1-888-272-7888 or text 233733 I www.HumanTraffickingHotLine.org
National Sexual Violence Resource Center
1-877-739-3895 I www.NSVRC.org
National Center for Missing & Exploited Children
1-800-THE-LOST (843-5678) I www.CyberTipLine.com
Cyber Civil Rights Initiative
1-844-878-2274 I www.CyberCivilRights.com
FBI Internet Crime Complaint Center
SECURITY RESOURCES Training Academy
1-844-878-7782 I www.SECURITYRESOURCESAcademy.com